As you know, you only have so much time in the day to fix problems in your business. The "5 Things" matrix pinpoints the EXACT areas where we need to spend our precious resources.
In addition to knowing exactly where the problem is, you will also have a general idea what is causing the problem. The reason that a Hard Work metric is red is different than why the Efficiency metric is red.
Here are some general areas to look at for red areas:
Hard Work Metric
1. New Hire Training & Expectations
2. Non-Essential Tasks
3. Pay and Performance Reviews
4. Lack of Resources
1. Other Departments
1. Policies & Directives
2. Process Improvement Techniques
3. Software / Technology
2. Industry Changes (External Factors)
1. Teamwork Incentive